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Date/Time
Date(s) - Feb 13, 2020
8:30 am - 10:00 am
Location
Galaxy Event Center at Wahooz
Categories
Join us for our SW Idaho NARPM Breakfast Meeting!
Board Spotlight: Treasurer Lydia Mathie Affiliate Chair: Michelle Davelaar
Speaker:Errol Allen, Operations Consultant at EA Consulting.
Internationally known operations consultant, speaker, author and customer service expert Errol Allen provides practical advice and solutions garnered from over 25 years of hands – on experience. He possesses a multi-faceted perspective of organizations through the various positions held during his corporate tenure with companies such as ADT Security Systems, TCI Cablevision, The Houston Post, Excel Communications, e-talk and GEICO Insurance. From the phone to the field, Errol has serviced customers himself and understands that a “systems” orientation is crucial to providing excellent customer service. He assists his clients by facilitating interdepartmental process improvement projects to insure efficient service delivery to both internal and external customers. As a “hands-on” consultant, Errol takes an active role with clients, from riding along with field personnel to spending time with customer service personnel as they take customer calls. He maps out his clients’ work processes and creates procedures manuals. He also helps with identifying customer centered key performance indicators and the internal processes that impact indicator results. Errol also develops and implements simple solution tools that clients utilize to improve the level of service provided inside and outside of the company.”
Topic: Documenting Your Processes- 4 Reasons Why It’s Important and How To Get Started
Thank you to our BRONZE sponsors this month!
What began as a road show through Idaho and Montana in the early 1970s with a carpet peddler selling wares from the back of his car has grown to prominence as one of the nations top specialty floor covering selling, as the name promises, Great Floors.
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When you choose Lindsey Satellite you can count on the highest quality. We provide services from satellite service providers you know best, at the lowest prices such as Directv, Dish, and Centurylink. With great bundling options and professional installation, you can rely on us to exceed your expectations. We will work around your schedule to meet your needs.
Capital Cleaning is an Institute of Inspection Cleaning and Restoration Certified (IICRC) company giving you quality service done right the first time. They employ only state-of-the-art cleaning equipment, products and time-tested methods to fulfill their one and only mission: to satisfy the client.
We appreciate you!
Invite a guest or two or three! In order to grow our chapter and reach our goals, we need more of your great affiliates and other like-minded property managers to join! Invite them so they can see the benefits of joining NARPM nationally and locally!!
We look forward to seeing you all!
If you would like your logo here, a few minutes to speak and a lot of appreciation please contact michelle@imcfirst.com for more information
National Association of Residential Property Managers
Southwest Idaho Chapter
